Frequently Asked Questions (FAQ): Get to know Greenway and our Proven Process for Landscaping in North County San Diego

Q: Who is Greenway Landscape Design & Build? A: Greenway is a family-owned and operated landscaping company with over 30 years of experience, specializing in high-quality landscape design and build services for North County San Diego. Our mission is to create stunning outdoor living spaces tailored to your lifestyle.

Q: Who are the owners of Greenway? A: Greenway is co-owned by Scott Lawn and his son, Alex Lawn. Together, they bring decades of expertise and a shared passion for creating exceptional outdoor living spaces, making Greenway a trusted name in North County San Diego.

Q: How long has Greenway been in business? A: Greenway has been proudly serving North County San Diego since 1992, bringing over three decades of expertise to every project.

Q: Is Greenway involved in the North County San Diego Community? A: Yes, Greenway is deeply integrated into the community, actively participating in local organizations and events to support and give back to the area we serve.

Q: How does Greenway get involved with community outreach and programs? A: We contribute hundreds of volunteer hours annually to local causes, sponsor community initiatives, and work closely with organizations like the Rancho Bernardo Community Foundation and Rotary Club to make a positive impact.

Q: Is Greenway a reputable company? A: Absolutely. With decades of experience, a family-owned foundation, and a commitment to quality, Greenway has built a trusted reputation in the industry and among clients.

Q: Is Greenway an award-winning company? A: Yes, Greenway has received numerous accolades over the years for our exceptional designs, craftsmanship, and contributions to the landscaping industry. There's a reason we've been voted the Best Landscape Service for seven years in a row in the San Diego Union-Tribune's reader poll!

Q: What services does Greenway offer? A: We provide a full range of landscaping services, including landscape design, outdoor living installations, patios, pavers, driveways, walkways, walls, fire features, water features, outdoor kitchens, sports courts, bocce ball courts, artificial turf & putting greens, irrigation, drainage, planting, landscape lighting, liquid lawn aeration & fertilization plans, and complete landscape makeovers.

Q: What is the Greenway Professional Promise? A: Our uniformed crews arrive on time and work to meet the set project timelines. You'll have the same team throughout your installation, and we won't stop or move anyone around until you're completely satisfied. Our job sites are clean and safe—we mark off any unsafe areas so you and your family know to avoid those spaces—and our crews don't smoke, play loud music, or eat on the job. At the end of each workday, we leave your property tidy. Our plants come with a 90-day warranty, and we only use and install artificial turf manufactured in the United States.

Q: What is the Greenway Communication Promise? A: We offer responsive communication from start to finish. This includes firm, all-inclusive cost estimates and detailed, easy-to-understand agreements with no surprises. If there are weather or material delays, we'll let you know immediately, and you'll receive daily project updates via phone, email, or text. Your project coordinator serves as your single point of contact throughout the process, and our office manager is available every day from 9:00 AM to 5:00 PM.

Q: What is the Greenway Process? A: Our goal is to create a smooth, transparent experience for you. This includes design turnaround within 30 days and estimates within 10 days, along with a timeline and process you can rely on. At the end of the project, we'll do a detailed walkthrough to ensure you're satisfied with our work, and we'll provide information on maintaining your new space. After 90 days, we conduct a follow-up visit to check all aspects of the work. For projects with plants, we provide fertilization; for irrigation systems, we ensure everything is functioning as it should.

Q: What are the steps in the Greenway Process? A:

1. Get in Touch: Fill out our contact form or give us a call to get started. We’ll follow up within 24 business hours to discuss your project, timeline, and budget. We’ll schedule a 15-minute Discovery Call to learn more about your outdoor vision.
2. Discovery Call: This is our opportunity to get to know each other. During the call, you’ll share your project goals, and we’ll provide initial insights. If we’re a good fit, we’ll schedule an on-site consultation visit. If not, we’re happy to provide referrals.
3. On-Site Consultation Visit: We’ll visit your property to take photos, videos, and measurements. This 30-45 minute visit is a great time to discuss your vision and ask questions. If a design is required, we’ll proceed with a 3D design plan and collect the design fee.
4. Design Plan Presentation: If your project includes a 3D design, we’ll present it in person or via video conference & email. You’ll provide feedback and discuss revisions before we prepare a project cost estimate.
5. Design Approval + Agreement Signing: Once the design and agreement are finalized, we’ll collect a deposit and add your project to our schedule.
6. Installation and Work: Before starting, your project manager and crew will walk your property to finalize details. We’ll rope off areas and begin work while keeping you informed throughout.
7. Final Walkthrough: At the end, we’ll review the work with you, address any remaining items, and provide maintenance guidance. A 90-day follow-up ensures your satisfaction.

Q: What is the landscape design & build process? A: The design/build process integrates landscape design and construction into one seamless workflow. Our team works with you from concept to completion, ensuring clear communication and a cohesive vision.

Q: How long does the process take? A: Project timelines vary based on the scope and complexity of the work. During your consultation, we’ll provide an estimated timeline tailored to your project.

Q: What happens during my first contact with Greenway? A: During your first call, our friendly office staff will determine your address, preferred contact information, and your requested scope of work. Based on the scope, we will either schedule an onsite meeting with a landscape consultant to provide an estimate or arrange a 15-minute Discovery Call with our General Manager to discuss your project in detail, review your specific wants and needs, and ensure the best experience before scheduling the appropriate consultation onsite at your home.

Q: What happens during the 15-minute Discovery Call? A: During the Discovery Call, our General Manager will discuss your project goals, budget, and timeline to ensure we understand your needs and can provide the most effective solutions before scheduling your onsite consultation.

Q: What happens at an Estimate Consultation? A: At the Estimate Consultation, a Landscape Consultant will visit your property to assess the space, discuss your vision, and provide an estimate for the requested work within 10 business days.

Q: What happens at a Design Consultation? A: During a Design Consultation, our Design Consultant will explore your style preferences, review project possibilities, and discuss preliminary ideas for creating a custom design that suits your space and lifestyle.

Q: How do I approve my estimate? A: Once you receive your estimate, you can approve it by signing and returning the document electronically or in person. Our team will then coordinate the next steps to begin preparation for your project.

Q: How do you schedule my project? A: Once your estimate is approved, we will add your project to our schedule and provide an estimated start & completion date. Your Project Manager will keep you informed as the date approaches and coordinate the Pre-Construction Meeting to finalize details.

Q: Will I have a dedicated Project Manager? A: Yes! Every project is assigned a dedicated Project Manager who oversees the work, ensures quality, and serves as your main point of contact throughout the process.

Q: Do you offer irrigation system installation and repair? A: Absolutely. We design and install efficient irrigation systems and provide repair and maintenance services to keep your system in top condition.

Q: How do you ensure the health of plants in my landscape? A: We use high-quality plants suited to the local climate and provide guidance on proper care. Additionally, our fertilization and liquid aeration plans promote long-term plant health.

Q: Do you offer plant warranties? A: Yes, we offer warranties on plants installed as part of our projects. Specific warranty terms may vary based on the type of plant and installation, which will be outlined during your project planning.

Q: What is liquid aeration? A: Liquid aeration is a process that uses specialized solutions to break down soil compaction, improving root growth and enhancing the overall health of your lawn and plants.

Q: What are your soil health options? A: We offer comprehensive soil health solutions, including fertilization, compost applications, and soil amendments tailored to your landscape’s needs.

Q: How often should you aerate and fertilize your lawns and planters? A: Lawns should typically be aerated four times a year, and fertilization should be done in tandem with aeration to ensure year-round healthy growth and vibrant plants.

Q: What is a smart clock, and why is it important? A: A smart clock, also known as a smart irrigation controller, is a device that automates and optimizes your irrigation system based on weather, soil moisture, and plant needs. Unlike traditional timers, smart clocks use data from sensors or weather forecasts to adjust watering schedules dynamically.

• Importance:
  • Water Conservation: Prevents overwatering by only irrigating when necessary.
  • Cost Savings: Reduces water bills by ensuring efficient water use.
  • Convenience: Offers remote control via apps, allowing adjustments anytime, anywhere.
  • Environmental Impact: Helps conserve precious water resources, particularly in drought-prone areas like San Diego.

Q: What is drip irrigation, and why is it valuable? A: Drip irrigation is a watering system that delivers water directly to the roots of plants through a network of tubes, emitters, and valves. It provides slow, precise water delivery to maximize absorption and minimize waste.

• Value:
  • Efficiency: Reduces water runoff and evaporation compared to traditional sprinklers.
  • Conservation: Uses significantly less water, ideal for areas with water restrictions or high prices.
  • Plant Health: Prevents overwatering and root rot by providing consistent moisture.
  • Cost Savings: Lowers water bills and reduces maintenance costs due to targeted irrigation.

Q: What can I do with my landscaping to address rising water prices in San Diego? A: Rising water prices in San Diego highlight the importance of efficient landscaping strategies. Consider these steps:

1. Switch to Drought-Tolerant Landscaping: Replace high-water-use grass with native plants, succulents, and xeriscape designs.
2. Install Drip Irrigation: Maximize water efficiency by targeting plants' root zones directly.
3. Use Smart Irrigation Controllers: Automate your irrigation system to water only when needed, saving water and reducing costs.
4. Improve Soil Health: Incorporate soil amendments and liquid aeration to increase water retention and reduce runoff.
5. Harvest Rainwater: Install rain barrels or cisterns to capture rainwater for irrigation.
6. Mulch Around Plants: Apply mulch to retain soil moisture and reduce evaporation.

Q: What are Zone 0 requirements in San Diego, and why are they important? A: Zone 0 refers to the immediate 5 feet surrounding a structure in wildfire-prone areas, as defined by California’s defensible space laws. In San Diego, this zone is critical for reducing the risk of wildfire damage to homes and buildings. San Diego residents can take proactive steps by incorporating fire-safe landscaping and hardscaping solutions into their outdoor spaces to comply with Zone 0 requirements and protect their homes from wildfire risks.

• Requirements for Zone 0:
  
  
  1. Eliminate Flammable Materials: Remove combustible items such as firewood, dry leaves, and debris.
  2. Non-Combustible Landscaping: Use hardscaping like gravel, pavers, or decomposed granite instead of flammable plants or mulch.
  3. Fire-Resistant Plants: If using vegetation, choose fire-resistant, low-growing plants with high moisture content.
  4. Maintain Clearance: Keep plants trimmed and ensure they don’t touch walls or overhangs.
  5. Clean Regularly: Clear gutters, roofs, and decks of debris to prevent ember accumulation.
• Why Zone 0 is Important:

• • Protects Your Home: Acts as the first line of defense against embers and radiant heat from wildfires.
  • Enhances Safety: Reduces the risk of flames igniting near the home.
  • Meets Legal Compliance: Adheres to California wildfire prevention regulations, avoiding penalties.
  • Improves Firefighting Efforts: Creates a safer environment for firefighters to protect your property.

Q: What types of outdoor features can you install? A: We can design and install a wide range of features, including patios, driveways, pathways, walls, pergolas, pavilions, outdoor kitchens, fireplaces, fire features, water features, custom lighting, and more.

Q: What is included in an outdoor kitchen? A: Our outdoor kitchens typically include built-in grills, countertops, storage, sinks, and optional features such as refrigerators, pizza ovens, or bar areas, all tailored to your needs.

Q: Can you design and build bocce ball or sport courts? A: Yes, we can create custom bocce ball courts and sport courts that fit your space and complement your overall landscape design.

Q: Do you offer patio covers? A: Absolutely. We design and install patio covers, including pergolas, gazebos, and custom structures, to provide shade and enhance your outdoor space.

Q: Can you build retaining walls? A: Yes, we construct retaining walls for both functional and aesthetic purposes, using high-quality materials to blend seamlessly with your landscape.

Q: What kind of water features do you install? A: We design and build custom water features such as fountains, waterfalls, ponds, and reflecting pools, as well as install pre-manufactured water features, to add tranquility and beauty to your outdoor space.

Q: What are my options for fire features? A: We offer a variety of fire features, including custom built & pre-manufactured fire pits, outdoor fireplaces, and fire bowls, designed to complement your landscape and provide warmth and ambiance.

Q: What are my outdoor dining options? A: From custom outdoor kitchens to dining areas with pergolas or lighting, we create functional and inviting spaces perfect for al fresco meals and entertaining.

Q: Do you install pools and spas? A: While we focus primarily on landscape design & build, we do create beautiful landscape designs that include pools & spas, that can be installed by our trusted partner specialists.

Q: Do you design & install food-producing gardens and raised planter beds? A: Yes, we can create beautiful and functional food-producing gardens and raised planter beds, tailored to your space and gardening goals.

Q: Can you create drought-tolerant landscapes? A: Yes! We specialize in designing sustainable, drought-tolerant landscapes that are both beautiful and environmentally friendly.

Q: What does the landscape design process feel like? A: The landscape design process is collaborative and creative. We work closely with you to understand your vision and turn it into a comprehensive plan that reflects your style and needs.

Q: How long does the landscape design process typically take? A: The landscape design process usually takes 3-6 weeks, depending on the complexity and scope of the project.

Q: How do you work with my HOA? A: We handle all necessary communications and documentation required by your HOA, ensuring that your design meets their guidelines and approval processes.

Q: Can I see a 3D rendering of my design before construction begins? A: Yes, we offer 2D CAD plans and immersive 3D video renderings to help you visualize your project before construction.

Q: How much does landscape design cost? A: Our design fees typically range from $2,000-$9,000 and vary based on project complexity and scope. During your design consultation, we provide a detailed design agreement tailored to your needs.

Q: What happens before construction begins? A: We schedule a "Pre-Construction Meeting" within 2 weeks of the project start date. During this meeting, you will be introduced to your Project Manager (your primary contact during construction) and Project Foreman, and your Landscape Consultant will review the entire scope of work in detail with the installation team.

Q: What should I expect during construction? A: Our team works efficiently while minimizing disruption to your daily life. Your Project Manager will keep you updated on progress and address any questions or concerns.

Q: What happens if unforeseen issues arise during construction? A: We communicate openly and transparently about any challenges and work with you to find the best solutions while staying on track.

Q: What happens at the end of the project? A: We schedule a "Final Walk Meeting" in the final days of the project to walk the property with you. During this meeting, we review the installation in detail, ensure you are 100% satisfied with the work, and discuss any necessary "punch list" items that need to be addressed prior to completion and final billing.

Q: What is the 90-Day Project Review? A: After completion, we will conduct a comprehensive review of your completed project after 90 days to ensure everything continues to meet your expectations. We address any concerns and make necessary adjustments.

Q: How does billing work? A: Billing is broken down into phases, with detailed invoices provided at each milestone. We accept various payment methods for your convenience.

Q: Can I pay online? A: Yes, we offer online payment options to make the process easy and secure.

Q: Will I receive an itemized invoice? A: Absolutely. Every invoice includes a detailed breakdown of services, materials, and associated costs.